Revamped user interface streamlines processes for business and unemployed

Connecticut recently launched a cloud-based replacement for its 40-year-old unemployment insurance system. The new unemployment benefits and the new $60 million tax system, ReuseCTwill serve the state’s unemployed who are eligible for benefits and the approximately 115,000 businesses that contribute to the Unemployment Trust Fund.

ReEmployCT features a number of improvements over the legacy system. The cloud-based platform consolidates five unemployment systems, provides a single sign-on for claimants, and dramatically reduces the need for claimants and employers to mail or fax documents as they can now file online. The system also reduces manual processing and provides better unemployment data, officials said in a press release. statement.

Modernization of the central user interface system began in 2016, Labor Department Commissioner Dante Barolomeo said during a press conference. When thousands of people lost their jobs in the spring of 2020, the unemployment insurance system, which normally processed 40,000 claims, struggled to process 400,000 in a single week. When Federal Pandemic Unemployment Compensation was added to unemployment checks, all tables had to be expanded because the central computer was unable to issue payments beyond three digits ( $999), she said.

The Connecticut Department of Labor (CTDOL) rolled out the new system over the July 4 weekend, giving the agency another day to test the processes. Additionally, July is traditionally a low usage month for filers and is the start of the quarter for businesses, officials said.

“Connecticut is an unemployment leader with ReEmployCT,” Bartolomeo said. “We are one of the first states in the country to join the U.S. Department of Labor standards with ReEmployCT, and we have worked closely with our national partners at the National Association of State Workforce Agencies to create strong training programs and technology support to ensure the best delivery of unemployment benefits,” she said.

“The lessons of the pandemic are with us – unemployment benefits are part of the social safety net, a bridge between jobs, and it is vital for residents to understand and access them. The CTDOL team recognizes at how essential these services are for individuals and the economy of the state.Despite the pandemic, they have never stopped working to roll out this new program.

Connecticut has about 20,000 weekly unemployed filers. On the first day the new site went live, 19,900 registrants created new accounts in the ReEmployCT system and 7,500 have already filed their weekly certification, officials said.

The state worked with Tata Consultancy Services, which also modernized user interface systems in Mississippi, Rhode Island and Maine, migrating them from on-premises systems to a federally certified multi-tenant government cloud. risk and authorization management.

“ReEmployCT is a significant step forward in Connecticut’s ability to provide modern services to its residents,” Governor Ned Lamont said. “We need to make government easier to navigate – it impacts every aspect of life and our economy. This new system is an important part of streamlining and modernizing government for all.